FAQ ❓

Frequently Asked Questions

Orders
How do I place an order?
Add items to your basket, go to checkout and enter your delivery and payment details. You will receive an order confirmation email straight away.

Can I change or cancel my order?
Yes, contact us at support@graterly.shop or +44 113 272 1439 as soon as possible. If your order has not been dispatched, we can change or cancel it free of charge.

Delivery
How much does delivery cost?
Delivery is free on all orders within mainland UK.

How long will delivery take?
Delivery takes 4–9 business days from the date of your order.

Do you deliver to the Scottish Highlands, Northern Ireland or the islands?
We currently deliver to mainland UK only. Please contact us before ordering if you are unsure.

Will I receive tracking?
Yes, once your order is dispatched we will email you tracking details where available.

Returns
Can I return an item?
Yes, most items can be returned within 30 days of delivery, free of charge. See our Return & Refund Policy for details.

Which items cannot be returned?
Carpets and flooring cut to your measurements, and unsealed mattresses or bedding, cannot be returned unless faulty.

When will I get my refund?
Within 14 days of us receiving your return, to your original payment method.

Products
Can I see products before I buy?
Yes, many items are on display at our showroom: Unit 3c, Middleton District Shopping Centre, Ring Road Middleton, Leeds LS10 4AX.

Will my furniture need assembling?
Some items arrive flat-packed. Assembly requirements are shown on each product page.

How do I know if furniture will fit?
Please check the product dimensions and measure your doorways, hallways and stairs before ordering.

Payment
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal.

Is it safe to pay on your website?
Yes. All payments are processed securely and we never store your full card details.

Still need help?
Email support@graterly.shop or call +44 113 272 1439.