Refund policy

Return & Refund Policy

Graterly is operated by Carpets & Furniture Direct Leeds.
Unit 3c, Middleton District Shopping Centre, Ring Road Middleton, Leeds LS10 4AX, United Kingdom

30-Day Free Returns
You can return most items within 30 days of delivery for a full refund. Returns are free of charge.

Your Statutory Rights
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of delivery without giving a reason. Our 30-day return period extends this right and does not affect your statutory rights under the Consumer Rights Act 2015.

Conditions
Items must be unused, in their original condition and, where possible, in their original packaging.

Exceptions
The following items cannot be returned unless they are faulty:
- Carpets, flooring and other products cut or made to your measurements
- Mattresses and bedding that have been unsealed, for hygiene reasons

How to Return
1. Contact us within 30 days of delivery at support@graterly.shop or +44 113 272 1439 with your order number.
2. We will arrange a free collection or send you a free return label.
3. Returns are sent to: Unit 3c, Middleton District Shopping Centre, Ring Road Middleton, Leeds LS10 4AX, United Kingdom.

Refunds
Once we receive and inspect your return, we will refund you within 14 days to your original payment method. Original delivery costs (if any) are also refunded.

Faulty or Damaged Items
If an item is faulty, damaged or not as described, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015. Please contact us with photos and your order number.

Contact
Email: support@graterly.shop
Phone: +44 113 272 1439