🛡️ Warranty & Guarantee

All products sold by Graterly are new unless stated otherwise and covered by your statutory rights under the Consumer Rights Act 2015.

Manufacturer Warranties
Many products come with a manufacturer's warranty. Where this applies, the warranty period is shown on the product page.

What Is Covered
- Manufacturing defects in materials or workmanship
- Products that are faulty, not as described or not fit for purpose

What Is Not Covered
- Normal wear and tear
- Damage caused by misuse, accidents or incorrect assembly
- Damage from pets, liquids or direct heat sources
- Natural variations in wood, leather and fabric

How to Make a Claim
Email support@graterly.shop with your order number, a description of the problem and photos. We will reply within 2 business days and arrange a repair, replacement or refund.