Shipping policy

Shipping Policy

Graterly is operated by Carpets & Furniture Direct Leeds.
Unit 3c, Middleton District Shopping Centre, Ring Road Middleton, Leeds LS10 4AX, United Kingdom
Phone: +44 113 272 1439
Email: support@graterly.shop

Delivery Area
We currently deliver to addresses within mainland United Kingdom.

Delivery Cost
Delivery is free on all orders.

Delivery Times
Orders are processed within 1–2 business days. Once dispatched, delivery takes 4–9 business days in total from the date of your order. Business days are Monday to Friday, excluding UK bank holidays.

Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

Large Items
Furniture and other large items are delivered by our courier partners. They may contact you to arrange a delivery slot. Please make sure someone is available to receive the delivery.

Delays
If your order is delayed beyond the stated delivery time, we will contact you. You may cancel and receive a full refund if delivery does not take place within 30 days of your order.

Damaged Deliveries
Please inspect your items on delivery. If anything arrives damaged, contact us within 48 hours with photos and we will arrange a replacement or refund.

Contact
For any delivery questions, please email support@graterly.shop or call +44 113 272 1439.