Privacy policy

Privacy Policy

Graterly (graterly.shop) is operated by Carpets & Furniture Direct Leeds, Unit 3c, Middleton District Shopping Centre, Ring Road Middleton, Leeds LS10 4AX, United Kingdom. We are the data controller for the personal data described in this policy.

Contact: support@graterly.shop | +44 113 272 1439

1. Data We Collect
- Contact details: name, email address, phone number, delivery and billing address
- Order details: products purchased, order history, payment status
- Technical data: IP address, browser type, device information and pages visited
- Communications: messages you send us by email, phone or contact form
We do not store your full card details. Payments are processed securely by our payment providers.

2. How We Use Your Data
- To process and deliver your orders (performance of a contract)
- To handle returns, refunds and customer service (performance of a contract)
- To meet legal and accounting obligations (legal obligation)
- To improve our website and prevent fraud (legitimate interests)
- To send marketing emails, only if you have opted in (consent)

3. Who We Share Your Data With
- Delivery couriers and our UK suppliers, who dispatch some items directly to you
- Payment providers (e.g. Shopify Payments, PayPal)
- Our e-commerce platform (Shopify) and IT service providers
- Advertising and analytics providers (e.g. Google), where you have consented to cookies
We never sell your personal data.

4. International Transfers
Some providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or adequacy regulations.

5. How Long We Keep Your Data
Order and accounting records are kept for 6 years as required by UK law. Marketing data is kept until you unsubscribe.

6. Your Rights
Under UK GDPR, you have the right to access, correct, delete, restrict or object to the processing of your data, the right to data portability, and the right to withdraw consent at any time. To exercise your rights, email support@graterly.shop.

7. Complaints
If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or 0303 123 1113.

8. Changes
We may update this policy from time to time. The latest version will always be available on this page.